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A very common problem people have with charging cables is not pushing them in fully. New cables are notoriously stiff and must be pushed in with considerable force. Sometimes we even recommend using Vaseline to lubricate the connector.
We always recommend re-curling your cables so they don't become tangled and storing them in a dry location/bag. While they have got an IP44 water proof rating it is good to err on the side of caution and keep them dry.